Public Speaking and Customer Service – How do these work hand in Hand?

My Grandfather had an uncanny way of using public speaking and customer service to take care of his patrons.  In a moment of nostalgia, I thought back to all we can learn from what my Grandfather had to teach us.  What do you do to take care of your clients and customers?  Here’s an article for you to read called Public Speaking, Customer Service and The Cigar Store.